Staff — Manage tickets
You're an admin or manager. Use the Tickets dashboard to view and manage customer support requests.
Go to TicketsSupport
Get help or request a refund. We typically respond within 24 hours.
What happens when you submit a ticket?
- You submit — Your ticket is saved and our team is notified by email.
- We review — An admin or manager sees it in the dashboard and may move it to "In progress".
- We respond — We reply from the dashboard; our reply is emailed to you. Check your inbox.
- Resolution — For refunds: we process the refund in PayPal manually, then mark the ticket "Refund processed". For help: we mark "Resolved" once done.
You can track status below. We reply by email, not in-app.
About refunds
Automatic credit refund: If your analysis fails (error, timeout), we automatically refund your run credit — no ticket needed. You'll get the run back to try again.
Money refund: If you paid and want your money back (e.g. changed your mind, duplicate charge), submit a refund ticket. We process refunds manually in PayPal — typically within 3–5 business days. Include your invoice ID or payment date to speed this up.
Create a ticket
Your tickets
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Delete account
Permanently delete your account and all data. Logs may persist up to 14 days per our Terms.